Refund Policy
Ink Loom is a product of CADITER LLC. This policy explains when and how refunds may be issued for purchases made on Ink Loom.
1) What You’re Buying
Ink Loom sells access to digital services and credits called Quills that can be used for AI scene generation and illustrations. These are digital goods and are delivered immediately to your account once payment is confirmed.
2) Refunds We Usually Approve
- Duplicate charge or accidental repeat purchase.
- Technical failure where credits were deducted but the service was not delivered, and our systems confirm no usable output was produced.
- Unauthorized payment (after you’ve also contacted your bank and secured your account).
- Unused Quills (goodwill): if all Quills from a purchase remain unused and you request a refund within 14 days.
3) Non-Refundable in Most Cases
- Quills or services that have already been consumed (e.g., generated scenes/illustrations).
- Dislike of creative output where the service technically worked as described.
- Promotional or bonus Quills included at no extra charge.
4) How to Request a Refund
Email contact@inkloom.app with:
- Your Ink Loom account email
- Order ID (from your receipt)
- Date and amount of the charge
- Reason for the request (include screenshots or error messages if relevant)
We aim to respond within 2–3 business days. Approved refunds are issued to the original payment method. Banks typically post funds within 5–10 business days, though timings can vary by issuer.
5) Chargebacks
If something’s wrong, please contact us first. Filing a chargeback before contacting us may slow resolution. We’re happy to investigate and correct issues quickly.
6) Regional Notes
Local consumer laws may provide additional rights. Where required by law (e.g., certain EU/UK jurisdictions), we will honor applicable withdrawal or refund rights for digital services.
7) Changes to This Policy
We may update this policy as our services evolve. Material changes will be posted here with an updated date.
8) Contact
Questions? Email contact@inkloom.app.
Ink Loom is a product of CADITER LLC.